Administrative and Reception Agent Training
Gain mastery in front desk operations, phone etiquette, email handling, and complaint resolution. This Administrative and Reception Agent Training develops strong communication, organisation, and customer service skills for effective secretariat professionals, ensuring smooth daily operations and professional interactions in busy environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This practical training equips you with skills for confident front desk duties. Master professional phone handling, accurate message taking, and courteous scripts for calls, emails, and visitors. Build expertise in customer service, resolving conflicts, managing time, and keeping records to provide reliable, organised support daily.
Elevify advantages
Develop skills
- Professional call handling: capture complete messages and route calls accurately.
- Front desk mastery: greet, triage, and prioritise visitors and calls swiftly.
- Administrative organisation: maintain logs, schedules, and follow-ups meticulously.
- Polished communication: provide clear, courteous responses via phone and email.
- Complaint resolution: de-escalate conflicts and document incidents effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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