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Administrative and Reception Agent Training

Administrative and Reception Agent Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This practical training equips you with skills for confident front desk duties. Master professional phone handling, accurate message taking, and courteous scripts for calls, emails, and visitors. Build expertise in customer service, resolving conflicts, managing time, and keeping records to provide reliable, organised support daily.

Elevify advantages

Develop skills

  • Professional call handling: capture complete messages and route calls accurately.
  • Front desk mastery: greet, triage, and prioritise visitors and calls swiftly.
  • Administrative organisation: maintain logs, schedules, and follow-ups meticulously.
  • Polished communication: provide clear, courteous responses via phone and email.
  • Complaint resolution: de-escalate conflicts and document incidents effectively.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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