flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Key Account Management Course equips you with practical tools to safeguard and expand strategic SaaS accounts. You will learn to analyse usage, support data, and financial indicators, create 12-month account plans, map out stakeholders, and craft targeted communications. Gain mastery in preventing churn, expansion strategies, negotiation techniques, and risk dashboards to confidently drive renewals, upsells, and long-term customer value.
Elevify advantages
Develop skills
- SaaS account diagnostics: analyse usage, support, and revenue to identify risks quickly.
- 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
- Expansion playbooks: develop cross-sell and upsell strategies that boost ARR rapidly.
- Risk mitigation systems: set up alerts, playbooks, and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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