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Key Account Management Course

Key Account Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Key Account Management Course equips you with practical tools to safeguard and expand strategic SaaS accounts. You will learn to analyse usage, support data, and financial indicators, create 12-month account plans, map out stakeholders, and craft targeted communications. Gain mastery in preventing churn, expansion strategies, negotiation techniques, and risk dashboards to confidently drive renewals, upsells, and long-term customer value.

Elevify advantages

Develop skills

  • SaaS account diagnostics: analyse usage, support, and revenue to identify risks quickly.
  • 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
  • Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
  • Expansion playbooks: develop cross-sell and upsell strategies that boost ARR rapidly.
  • Risk mitigation systems: set up alerts, playbooks, and reviews to avert churn.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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