flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Customer Care Course equips you with practical tools to handle daily shop routines, organise shifts, and cut down waiting times while maintaining a professional and welcoming atmosphere. You will learn to deal with complaints, clarify policies, and manage tricky situations, then transform each visit into loyalty via straightforward communication, advisory support, effective follow-ups, and basic measures that show real gains in customer happiness.
Elevify advantages
Develop skills
- Mastery of retail customer journey: increase satisfaction and shop conversions.
- Tactics for handling objections: sort out complaints quickly and safeguard the sale.
- Methods of consultative selling: identify needs, showcase value, and close deals properly.
- Skills in CRM and queue management: reduce waiting times and enhance follow-up quality.
- Playbook for building loyalty: apply feedback, key indicators, and follow-ups to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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