flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This B2C Sales Course equips you to confidently steer customers towards suitable headphones, ranging from affordable wired options to high-end noise-cancelling ones. You will learn to align features with actual customer requirements, address concerns, introduce upgrades and extras in an honest manner, and finalise sales using straightforward methods. Establish rapport, enhance sales success, raise average purchase amounts, and ensure customer contentment through easy setup, follow-up support, and feedback approaches.
Elevify advantages
Develop skills
- Understanding customer needs: quickly identify unspoken issues through attentive observation of behaviour.
- Benefit-focused selling: connect requirements to advantages and position cost as a wise investment.
- Handling objections: ease worries, maintain confidence, and sustain opportunities for additional sales.
- Honest upselling: apply pricing insights and extras to swiftly increase average order value.
- Finalising sales and support: complete transactions seamlessly and improve feedback and satisfaction ratings.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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