Key Account Manager Training
Gain mastery in managing key accounts for retail clients. Learn to assess risks, identify stakeholders, create compelling value propositions backed by ROI, and develop 12-month plans that secure renewals and deliver over 20% growth in your sales portfolio. This course provides hands-on skills for sustainable success in retail CX environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical steps to safeguard renewals and boost growth in complex retail customer experience settings. You will learn to identify account risks and opportunities, map key stakeholders, craft focused engagement strategies, develop value propositions supported by ROI, and build a 12-month plan featuring clear KPIs, timelines, and actions to enhance relationships and achieve lasting growth.
Elevify advantages
Develop skills
- Spot account risks like churn and upsell gaps, and set precise renewal KPIs quickly.
- Map stakeholders and deliver custom value narratives to retail decision-makers.
- Connect customer metrics such as NPS, CSAT, and CLTV to real sales opportunities.
- Design value propositions with ROI evidence to secure high-level meetings.
- Plan 12-month account strategies with scheduled actions for renewals and 20% growth.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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