flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you to manage complaints, returns, and after-sales matters confidently, ensuring queues flow well and customers stay updated. You'll gain skills in straightforward communication, calming tense situations, and providing service that's mindful of accessibility needs, along with easy-to-use tools, scripts, and checklists for everyday tasks. Additionally, you'll create a hands-on plan for better service using actual data, customer input, and fast research on best approaches to increase satisfaction and customer loyalty.
Elevify advantages
Develop skills
- Mastery in retail communication: manage shop conversations with clearness and understanding.
- Handling complaints and returns: sort out problems quickly using solid procedures.
- Efficiency in queues and service desks: reduce waiting times with straightforward, effective methods.
- Planning retail improvements: set up simple trials, monitor key measures, and enhance service.
- Selling driven by products: describe features plainly and suggest extras without pushing.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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