Mystery Shopper Training Course
This course equips you with skills to excel in mystery shopping within retail settings. You will learn to plan effective visits, develop precise checklists, perform discreet observations, and produce detailed reports that enhance store standards, service quality, and sales performance. Perfect for retail professionals seeking actionable insights from shop visits.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in mystery shopping by learning to establish clear objectives, craft realistic scenarios, and select optimal timing for precise performance evaluation. Master building checklists and rating scales, executing discreet observations, documenting findings objectively, and compiling reports with actionable recommendations to boost service and sales.
Elevify advantages
Develop skills
- Design clear visit objectives suited for retail environments.
- Create effective checklists and rating scales for shop evaluations.
- Conduct discreet and accurate store observations.
- Write objective reports from observation notes.
- Provide practical recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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