Department Head Training
Gain essential skills for leading retail departments: oversee daily operations on the shop floor, mentor teams in women’s apparel, elevate key performance indicators, address falling sales, and mitigate risks using straightforward checklists, bite-sized learning modules, and a reliable 4-week plan for sales and operations recovery. This course builds confidence in sustaining high performance through practical tools and routines.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips department heads with hands-on strategies to guide teams effectively, manage smooth shifts, and rapidly improve performance. You will master structured training methods, everyday briefing practices, and motivation techniques to uphold top standards. Gain expertise in tracking KPIs, analysing sales issues, and crafting 4-week turnaround plans, alongside risk handling and root cause investigations, empowering you to steady operations and achieve lasting success confidently.
Elevify advantages
Develop skills
- Master retail coaching: provide instant feedback, conduct role-plays, and use quick learning sessions.
- Lead daily operations: facilitate team briefings, patrol the floor, and conduct shift-end evaluations.
- Make decisions using KPIs: interpret sales data and metrics to drive quick improvements.
- Develop sales recovery plans: create 4-week strategies covering stock, staff, and customer service.
- Manage risks and contingencies: address staff shortages, customer issues, and operational breakdowns.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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