Building Concierge Training
Gain expertise in Building Concierge Training tailored for high-end properties. Develop strong resident communication skills, uphold service benchmarks, use problem-solving scripts, and track performance indicators to increase satisfaction levels, safeguard property worth, and improve your real estate management efficiency. This training prepares you to handle daily operations with confidence and professionalism in a luxury setting.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools for delivering top-quality service to residents. You will master communication methods, service expectations, response protocols, and step-by-step guides for handling front desk duties, parcels, facilities, new arrivals, and urgent situations. Through realistic practice sessions, ready scripts, and a clear skills roadmap, you will enhance resident happiness, cut down on grievances, and ensure seamless professional management.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyse building demographics and link to service goals swiftly.
- Front desk operations: manage reception, parcels, and visitors using expert procedures.
- Service recovery scripts: resolve complaints, delays, and disturbances confidently.
- Concierge QA toolkit: use checklists, audits, and training to maintain high standards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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