Quality Analyst Course
This course provides practical training in quality analysis, focusing on metrics definition, defect analysis, dashboard creation, monitoring plan design, and driving operational improvements to reduce defects and boost customer satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Quality Analyst Course equips you with hands-on skills to outline metric ranges, chart process stages, and confirm data from main systems. You will learn to compute accuracy, damage, return, and complaint measures, carry out root cause investigations, and create straightforward dashboards. Additionally, you will gain expertise in oversight strategies, automation, remedial measures, and top practices that steadily lower defects and enhance customer contentment.
Elevify advantages
Develop skills
- Define QA metrics: establish precise order, damage, and complaint KPIs swiftly.
- Analyze defects: apply Pareto, 5 Whys, and fishbone methods to operational problems.
- Build QA dashboards: monitor leading and lagging indicators in real time.
- Design monitoring plans: set up alerts, thresholds, and escalation for operational teams.
- Drive improvements: test solutions, assess effects, and reduce defects promptly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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