After-Sales Training
Gain expertise in handling returns and complaints using established after-sales procedures, de-escalation techniques, and quality assurance methods. Tailored for operations staff to reduce handling durations, increase first-contact resolutions, and elevate customer satisfaction at all interaction points. This comprehensive programme ensures teams deliver exceptional post-sale support with efficiency and professionalism.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical tools to manage returns and complaints swiftly, precisely, and confidently. You will master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and real-time practice, while monitoring vital metrics to enhance response times, first-contact resolutions, and overall customer satisfaction levels.
Elevify advantages
Develop skills
- Mastery of returns processes: handle complete intake, checks, and resolutions.
- Effective de-escalation methods: soothe upset customers quickly using tested scripts and tone.
- Navigating policies and service agreements: implement rules, exceptions, and approvals assuredly.
- Quality checks and coaching: conduct reviews, peer assessments, and improvement feedback.
- Performance tracking: monitor resolution rates, satisfaction scores, and times for better results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course