supervision training
Supervision Training delivers managers essential tools to define clear goals, coach assuredly, interpret team metrics, curb burnout, and lead effective one-on-ones—helping elevate performance, responsibility, and customer happiness in your team.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This supervision training equips you with hands-on tools to establish clear performance targets, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach confidently, provide constructive and corrective feedback, avoid team burnout, and conduct productive one-on-one sessions. Master straightforward techniques for assessing team performance, monitoring weekly progress, reporting to superiors, and making swift adjustments for sustained gains.
Elevify advantages
Develop skills
- Coaching and feedback skills: conduct strong performance discussions within weeks.
- KPI and goal setting: transform business needs into precise, measurable objectives.
- Metrics review: analyse AHT, CSAT, NPS, and QA data to identify problems swiftly.
- Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
- Supervision practices: create monthly reviews, daily standups, and follow-up actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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