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supervision training

supervision training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This supervision training equips you with hands-on tools to establish clear performance targets, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach confidently, provide constructive and corrective feedback, avoid team burnout, and conduct productive one-on-one sessions. Master straightforward techniques for assessing team performance, monitoring weekly progress, reporting to superiors, and making swift adjustments for sustained gains.

Elevify advantages

Develop skills

  • Coaching and feedback skills: conduct strong performance discussions within weeks.
  • KPI and goal setting: transform business needs into precise, measurable objectives.
  • Metrics review: analyse AHT, CSAT, NPS, and QA data to identify problems swiftly.
  • Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
  • Supervision practices: create monthly reviews, daily standups, and follow-up actions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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