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Practical Service Quality Management Course

Practical Service Quality Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This course teaches how to create strong satisfaction metrics, develop effective surveys, and convert feedback into specific improvements. You will learn to establish clear objectives for CSAT, NPS, and CES, analyse data from various channels, and connect actions to key performance indicators. Acquire hands-on tools for root-cause analysis, managing change, and ongoing enhancement to rapidly improve service quality and customer loyalty.

Elevify advantages

Develop skills

  • Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
  • Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
  • Map service journeys: spot pain points and quick wins across all touchpoints.
  • Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
  • Run improvement pilots: link actions to KPIs and scale what works quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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