MCO course
The MCO Course delivers managers actionable resources to elevate retail sales, optimise operations, and slash complaints through KPIs, structured action plans, service benchmarks, and team management frameworks that deliver tangible, weekly advancements in store outcomes.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance shop performance. You will craft 8-12 week action plans, establish precise KPIs, and conduct straightforward A/B tests to drive up sales. Gain expertise in customer service protocols, minimising complaints, and smart rostering, utilising dashboards, escalation guides, and sales methods suited for mid-tier apparel, enabling consistent weekly gains with assurance.
Elevify advantages
Develop skills
- Mastery of retail KPIs: swiftly monitor, analyse, and respond to essential fashion outlet indicators.
- Action plan development: create 8-12 week shop strategies with defined responsibilities, timelines, and KPIs.
- Sales enhancement: deploy merchandising, promotions, and scripts to boost store conversion rates.
- Superior service delivery: shorten queues, uniform service practices, and swiftly lower complaints.
- Team efficiency: roster based on customer traffic and guide staff via straightforward daily procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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