group management training
4.7/5
Gain mastery in group management through hands-on tools for designing teams, managing change, resolving disputes, and enhancing cross-selling. Learn to unite stakeholders, define roles clearly, strengthen communication, and achieve measurable results in hybrid teams focused on customers. This training prepares you to lead with confidence and drive immediate improvements in performance and satisfaction across your organisation.
4.7 in rating
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Group Management Training Programme equips you with practical strategies to establish clear roles, promote effective cross-functional teamwork, and lead organisational change confidently. You will discover how to involve stakeholders, organise hybrid communication channels, settle conflicts, and apply key metrics such as NPS, CSAT, and SLAs to inform decisions. The programme concludes with a 60–90 day action plan to boost team collaboration, cross-selling outcomes, and customer satisfaction right away.
Elevify advantages
Develop skills
- Develop change leadership skills by implementing ADKAR, Kotter models, and stakeholder strategies in actual teams.
- Master team design by creating defined roles, RACI matrices, SLAs, and shared performance dashboards efficiently.
- Enhance hybrid communication through effective asynchronous updates and inclusive team meetings.
- Resolve conflicts and negotiate effectively using structured approaches for inter-team issues.
- Leverage cross-sell and customer experience metrics like NPS, CSAT, and SLAs to increase revenue while minimising churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio CarloPrompt Engineering Student
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