female assistant manager training
Gain confidence as a female assistant manager through this comprehensive training. Master daily planning, KPI tracking, effective communication, and conflict resolution to lead teams successfully, manage high-pressure situations, and make informed decisions that boost performance and team morale across operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips female assistant managers with practical tools to confidently lead daily operations. You will learn to monitor key performance indicators such as average handle time, first contact resolution, backlog, and SLA compliance through intuitive dashboards and alerts. Develop robust planning skills, prioritise effectively under pressure, resolve conflicts, and deliver clear updates to keep your team aligned, productive, and dedicated to customer satisfaction.
Elevify advantages
Develop skills
- Master shift planning: execute daily operations using checklists and standard procedures.
- Enhance team communication: conduct standups, briefings, and deliver precise status reports.
- Excel in conflict resolution: manage difficult conversations, de-escalate tensions, and secure team agreements.
- Monitor KPIs proficiently: track AHT, FCR, backlog, and respond swiftly to dashboard alerts.
- Make rapid decisions: prioritise tasks, triage problems, and escalate issues confidently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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