customer success manager training
Customer Success Manager Training provides managers with hands-on tools to cut churn, create 90-day success plans, conduct strategic meetings, monitor account health metrics, and handle renewal risks. This drives retention, expansion, and lasting customer value in high-value accounts, ensuring sustainable business growth.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical strategies to boost customer retention, growth, and loyalty in key accounts. You will master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, assessing health indicators, identifying key stakeholders, setting clear KPIs, and developing a 90-day success plan that coordinates communication, usage, and support for real business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that prompt quick responses.
- Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: detect churn risks early and launch targeted recovery steps.
- 90-day retention planning: develop detailed timelines, assign owners, and coordinate team efforts.
- Stakeholder mapping: evaluate revenue, usage, and influence to safeguard top accounts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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