Log in
Choose your language

customer success manager training

customer success manager training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with practical strategies to boost customer retention, growth, and loyalty in key accounts. You will master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, assessing health indicators, identifying key stakeholders, setting clear KPIs, and developing a 90-day success plan that coordinates communication, usage, and support for real business results.

Elevify advantages

Develop skills

  • Strategic customer messaging: craft short, results-focused emails that prompt quick responses.
  • Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
  • Risk playbooks: detect churn risks early and launch targeted recovery steps.
  • 90-day retention planning: develop detailed timelines, assign owners, and coordinate team efforts.
  • Stakeholder mapping: evaluate revenue, usage, and influence to safeguard top accounts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course