assistant manager training
Gain essential skills to excel as an assistant manager. Master designing 4-week coaching plans, facilitating team huddles, tracking key performance indicators, providing constructive feedback, and leading support teams through effective communication, quality assurance, and performance management techniques to drive operational success and improve customer satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design effective in-shift training plans by creating 4-week coaching and microlearning schedules.
- Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching conversations to elevate standards.
- Analyse support operations to identify root causes from data, customer satisfaction scores, and escalation trends.
- Strengthen team support skills through improved tooling, documentation practices, and escalation protocols.
- Drive team change initiatives by conducting huddles, updating standard operating procedures, and implementing recognition strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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