Tertiary Sector Training
Gain mastery in service planning, operations, and team leadership within the tertiary sector. Develop efficient processes, harness data and modern tech tools, handle risks smartly, and cultivate top-notch teams that provide real, measurable benefits to customers and partners alike. This training prepares you to elevate service delivery standards sustainably.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to plan, run, and enhance service businesses effectively. You will cover service planning, customer value offers, and pricing strategies, followed by designing processes, managing capacity, and creating standard procedures for reliable service. Foster a solid service mindset, leverage data through key indicators and visual boards, and integrate automation, artificial intelligence, and risk controls to roll out a targeted 6-12 month enhancement plan.
Elevify advantages
Develop skills
- Design service operations: map out smooth, reliable service paths quickly and effectively.
- Analyse service quality: monitor key performance indicators, create dashboards, and achieve rapid improvements.
- Leverage technology in services: apply CRM systems, AI tools, and automation to enhance customer satisfaction.
- Build workforce and culture: recruit, develop, and motivate teams for outstanding service performance.
- Plan risks and implementation: minimise change risks using trials, timelines, and strong oversight.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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