Back-Office Training
Gain mastery in back-office training for support teams. Discover how to create onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction scores, minimise mistakes, and equip managers with straightforward, repeatable processes that grow with your needs. This course equips you to build efficient workflows that ensure consistent high performance across your operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This back-office training programme offers a straightforward, hands-on approach to setting up and managing effective support operations training. You will learn to develop 30-minute sessions, make reusable templates, and standardise ticket handling using checklists. Track key performance indicators, apply audits and feedback to improve materials, and create a targeted one-week onboarding plan that enhances quality, uniformity, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions: create concise 30-minute modules that participants remember.
- Develop back-office templates: produce checklists, forms, and quick-reference snippets for speedy tasks.
- Construct onboarding plans: design one-week schedules, assignments, and smooth role transitions.
- Track support quality: apply KPIs, service level agreements, and audits to boost results.
- Implement feedback cycles: gather insights, update training materials, and refine procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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