Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training programmes, and measure success indicators. This helps teams warmly accept new systems, cut down resistance, and achieve tangible business outcomes that matter.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course offers a hands-on, step-by-step guide to boost CRM uptake from start to sustained success. You'll learn to assess stakeholders, create focused learning paths, and use tested change strategies. Develop solid onboarding schedules, conduct captivating training sessions, handle disputes, and monitor KPIs using straightforward dashboards, evaluations, and feedback systems to ensure users stay engaged, assisted, and in line with company objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: spot resistance and push quick, enduring user engagement.
- Stakeholder training design: outline roles and develop focused, efficient learning plans.
- Onboarding programme setup: organise 6-week launches with defined goals and activities.
- Data-driven monitoring: follow CRM activity, KPIs, and support data for solid returns.
- Communication and conflict skills: unite leaders, tackle objections, and maintain strong support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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