Workplace Conflict Management Course
Gain expertise in managing workplace conflicts for HR professionals. Master diagnosing root causes, mediating challenging discussions, crafting fair agreements, and measuring outcomes with KPIs to improve teamwork, staff retention, and positive work culture. This course equips you with practical strategies to foster collaborative environments and resolve disputes confidently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course provides hands-on tools for handling workplace conflicts, including assessing issues, conducting mediation sessions, and leading tough talks with assurance. You will learn session preparation, emotion control, reframing accusations, ensuring balanced input, and forming precise, deadline-driven agreements. It also covers follow-up techniques, ethical leadership involvement, and performance measures to maintain productive, united teams.
Elevify advantages
Develop skills
- Plan quick, safe, effective mediation sessions for conflicts.
- De-escalate tensions using questions, reframing, and active listening.
- Identify root causes of systemic or interpersonal conflicts fast.
- Create clear, actionable, time-limited conflict resolutions.
- Track agreement success with KPIs, surveys, and follow-ups.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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