Soft Skills Training
Soft Skills Training for HR professionals provides essential tools to address workplace conflicts, conduct mediations, restore trust, and safeguard team dynamics. Utilising ready-to-use scripts, templates, and research-backed techniques, participants gain confidence to apply these in everyday scenarios, promoting healthier work environments and reducing risks.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical strategies to manage workplace conflicts confidently. You will learn to conduct effective one-on-one discussions, lead group resolution sessions, and use reliable mediation approaches. Develop skills in active listening, empathy, and fostering psychological safety, supported by checklists, templates, and proven methods to rebuild trust, ensure confidentiality, and achieve sustainable improvements.
Elevify advantages
Develop skills
- Conflict coaching: Conduct targeted one-on-one sessions with effective questioning techniques.
- Mediation skills: Lead group resolution meetings for impartial and clear results.
- Trust repair: Implement quick, actionable steps to rebuild team confidence swiftly.
- Psychological safety: Use active listening and empathy to de-escalate difficult interactions.
- HR documentation: Employ checklists and templates to minimise legal vulnerabilities.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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