Interviewing & Candidate Selection Course
Gain mastery in structured interviews and picking candidates for entry-level customer support jobs. Develop competency maps, score reliably, cut down bias, and recruit top talent to improve customer satisfaction scores, average handling times, and issue resolution speeds. This hands-on training equips you to build high-impact teams that drive business success and long-term retention.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to outline the perfect profile for a junior customer support specialist, link competencies to key performance indicators, and create structured interviews using ready question sets and scoring guides. You'll practise assessing candidates via mock sessions, then use interview insights to craft precise onboarding and growth plans, plus ongoing tweaks that lift team output, staff retention, and client happiness.
Elevify advantages
Develop skills
- Competency-focused recruitment: quickly identify, link, and rank essential job skills.
- Structured interview setup: craft STAR-based question lists that forecast job success.
- Scoring guides: design simple 1-5 rating scales and grids for unbiased choices.
- Candidate assessment: compile responses into solid, recorded hiring decisions.
- Onboarding linkage: convert interview findings into targeted 60-90 day action plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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