Conflict Management Course
This course provides essential skills for managing workplace conflicts effectively, focusing on policy design, mediation, interviews, investigations, and outcome tracking to ensure compliance and safety.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Conflict Management Course equips you with practical tools to create clear procedures, prevent disputes, and manage sensitive situations confidently. You will learn to establish secure reporting mechanisms, carry out structured interviews, facilitate impartial mediations, and record every step properly. Enhance communication, minimise risks, promote psychological safety, and monitor results using measurable, compliant processes that safeguard individuals and the organisation.
Elevify advantages
Develop skills
- Design conflict policies: develop clear, compliant HR procedures quickly.
- Lead workplace mediation: facilitate challenging disputes to fair, documented agreements.
- Conduct HR interviews: apply neutral questions, active listening, and de-escalation techniques.
- Investigate conflicts: gather evidence, evaluate bias, and ensure confidentiality.
- Track outcomes: establish HR KPIs, monitor cases, and decrease recurring conflicts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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