Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with practical strategies to manage workplace conflicts confidently. Participants gain skills in clear communication, active listening, neutral language, mediation techniques, meeting facilitation, documentation, and emotional self-management to foster fair resolutions and a more harmonious team environment.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain essential tools for resolving everyday workplace conflicts confidently through clear questioning, neutral communication, active listening, interpreting body language, and providing constructive feedback. Master designing productive meetings, establishing group guidelines, recording issues, monitoring agreements, controlling personal emotions, and leading structured discussions towards equitable, sustainable outcomes.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in the workplace swiftly.
- Conduct effective one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral words, active listening, and I-statements.
- Plan HR meetings with clear agendas, group rules, and follow-up actions to avoid disputes.
- Document workplace incidents, agreements, and commitments accurately and professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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