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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Gain essential tools for resolving everyday workplace conflicts confidently through clear questioning, neutral communication, active listening, interpreting body language, and providing constructive feedback. Master designing productive meetings, establishing group guidelines, recording issues, monitoring agreements, controlling personal emotions, and leading structured discussions towards equitable, sustainable outcomes.

Elevify advantages

Develop skills

  • Identify conflict causes, patterns, and escalation triggers in the workplace swiftly.
  • Conduct effective one-on-one and group mediation sessions for quick resolutions.
  • Apply de-escalation techniques using neutral words, active listening, and I-statements.
  • Plan HR meetings with clear agendas, group rules, and follow-up actions to avoid disputes.
  • Document workplace incidents, agreements, and commitments accurately and professionally.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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