flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Essential Skills for Teller Operators Course equips you with practical tools to verify customers, detect cash and cheque fraud, and handle card security confidently. You will learn straightforward KYC procedures, ID verification, SAR triggers, and warning signs, along with how to communicate effectively, calm tense situations, and professionally explain holds or refusals while adhering to robust operational guidelines and regulatory standards in daily transactions.
Elevify advantages
Develop skills
- KYC verification mastery: carry out quick, compliant customer ID checks.
- Cash and cheque fraud spotting: identify warning signs and respond before losses occur.
- Teller transaction accuracy: manage deposits, withdrawals, and balancing with precision.
- SAR and AML essentials: spot suspicious activities and report them properly.
- Customer de-escalation skills: manage disputes calmly while upholding policies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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