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Relationship Manager Course

Relationship Manager Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, map their journeys from 0 to 12 months, create onboarding and activation plans, and set up proactive outreach. Plus, you'll develop scripts for key interactions, track important retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates that you can use right away.

Elevify advantages

Develop skills

  • Customer segmentation design: quickly create data-based groups focused on keeping customers.
  • SaaS churn analysis: identify early warning signs of loss and use targeted strategies to retain them.
  • Customer journey mapping: develop scripts for effective interactions across various channels.
  • Onboarding playbooks: build quick paths to value that increase activation rates.
  • Retention metrics tracking: follow NRR, churn rates, and health scores to inform your choices.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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