Relationship Manager Course
The Relationship Manager Course equips you with essential strategies to reduce customer churn, enhance loyalty, and drive growth in your SaaS business through practical tools and actionable plans.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, map their journeys from 0 to 12 months, create onboarding and activation plans, and set up proactive outreach. Plus, you'll develop scripts for key interactions, track important retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates that you can use right away.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based groups focused on keeping customers.
- SaaS churn analysis: identify early warning signs of loss and use targeted strategies to retain them.
- Customer journey mapping: develop scripts for effective interactions across various channels.
- Onboarding playbooks: build quick paths to value that increase activation rates.
- Retention metrics tracking: follow NRR, churn rates, and health scores to inform your choices.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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