Relationship Management Course
This course equips you with essential skills for managing customer relationships, mitigating risks, and driving growth through strategic planning and communication.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Relationship Management Course teaches you how to check account health, map out stakeholders, and spot churn risks early using clear metrics and customer signs. Learn to create 90-day stabilisation plans, conduct outcome-focused QBRs, and set up governance that stops escalations. Practice scripts for tough conversations, rebuild trust after problems, and develop low-risk upsell and expansion strategies supported by ROI-driven business cases.
Elevify advantages
Develop skills
- Account risk diagnostics: spot churn signals and revenue threats quickly.
- Stakeholder mapping: align goals, influence decisions, and secure champions.
- Difficult talks mastery: handle issues, negotiate, and rebuild trust.
- Upsell strategy: design low-risk pilots, ROI cases, and expansion plays.
- 90-day plans: build focused stabilise-and-grow roadmaps with clear KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
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The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

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