Quality Fundamentals Course
This course equips participants with essential quality tools to improve service performance through root-cause analysis, metrics monitoring, data-driven decisions, process enhancements, and effective reporting.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Quality Basics Course provides practical tools to boost service quality quickly. Learn how customers assess performance, identify common support problems, and apply simple root-cause techniques like Pareto analysis, check sheets, and cause-and-effect grouping. Practice using real-world metrics, conduct small experiments, monitor outcomes, and create quick, low-risk improvements that your team can maintain and expand.
Elevify advantages
Develop skills
- Root-cause analysis: quickly identify service problems using simple quality tools.
- Support quality metrics: confidently monitor FRT, FCR, CSAT, CES and QA scores.
- Data-driven decisions: perform quick checks, detect trends, and confirm improvements.
- Practical process fixes: develop and test small changes that enhance customer experience.
- Stakeholder reporting: clearly share results and gain support for future actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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