Incident Management Course
This course equips participants with practical skills to manage incidents effectively, from initial assessment to post-review improvements, ensuring resilient operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Incident Management Course provides a straightforward, hands-on framework to manage disruptions confidently. You'll learn to spot and categorise incidents, use basic prioritisation methods, and create a repeatable response procedure. Develop solid 4-hour action plans, utilise pre-made communication templates, monitor essential metrics, and conduct post-incident reviews that promote ongoing enhancements and more robust operations.
Elevify advantages
Develop skills
- Quick incident sorting: assess impact, seriousness, and involved parties in a few minutes.
- 4-hour response guide: stabilise services swiftly using clear, repeatable actions.
- Straightforward outage notifications: deliver brief internal and customer messages that calm concerns.
- Effective prioritisation: order multiple incidents based on impact and risk factors.
- Post-incident evaluations: convert insights into straightforward process and guide upgrades.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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