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Front Office Management Course

Front Office Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Front Office Management Course equips you with practical tools to manage a smooth, guest-centred front desk in a 4-star city hotel. You will learn about staffing and shift planning, quick check-in and checkout processes, digital and express services, and effective ways to handle complaints. Gain mastery over PMS features, internal communication, upselling techniques, and performance metrics to streamline operations, enhance guest satisfaction, and increase revenue efficiently.

Elevify advantages

Develop skills

  • Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star city hotel.
  • Guest communication and upselling: increase revenue through professional and timely interactions.
  • Complaint handling and recovery: transform guest issues into loyalty using structured methods.
  • Shift, staffing, and training strategies: plan schedules wisely and train agents quickly on the job.
  • PMS, payments, and reporting: utilise hotel systems and KPIs to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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