Front Office Management Course
This course provides essential skills for managing front office operations in a 4-star hotel, focusing on efficiency, guest satisfaction, and revenue growth through practical training in staffing, systems, and service techniques.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Front Office Management Course equips you with practical tools to manage a smooth, guest-centred front desk in a 4-star city hotel. You will learn about staffing and shift planning, quick check-in and checkout processes, digital and express services, and effective ways to handle complaints. Gain mastery over PMS features, internal communication, upselling techniques, and performance metrics to streamline operations, enhance guest satisfaction, and increase revenue efficiently.
Elevify advantages
Develop skills
- Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star city hotel.
- Guest communication and upselling: increase revenue through professional and timely interactions.
- Complaint handling and recovery: transform guest issues into loyalty using structured methods.
- Shift, staffing, and training strategies: plan schedules wisely and train agents quickly on the job.
- PMS, payments, and reporting: utilise hotel systems and KPIs to reduce errors and delays.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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