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Front Office Course

Front Office Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn key PMS functions, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences throughout every shift.

Elevify advantages

Develop skills

  • Front desk expertise: manage a 4-star lobby seamlessly, even during busy rushes.
  • PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
  • Revenue-protecting choices: deal with upgrades, comps, and walk-ins without impacting ADR.
  • Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional demeanour: remain composed, reliable, and service-oriented under stress.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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