Front Office Course
4/5
This course provides essential training for front office operations in a 4-star hotel, focusing on practical skills for efficient guest management and revenue protection.

4.0 in rating
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn key PMS functions, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences throughout every shift.
Elevify advantages
Develop skills
- Front desk expertise: manage a 4-star lobby seamlessly, even during busy rushes.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-protecting choices: deal with upgrades, comps, and walk-ins without impacting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanour: remain composed, reliable, and service-oriented under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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