Front Office Course
This course provides essential training for front office operations in a 4-star hotel, focusing on practical skills for efficient guest management and revenue protection.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn key PMS functions, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences throughout every shift.
Elevify advantages
Develop skills
- Front desk expertise: manage a 4-star lobby seamlessly, even during busy rushes.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-protecting choices: deal with upgrades, comps, and walk-ins without impacting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanour: remain composed, reliable, and service-oriented under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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