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Front Office Course

Front Office Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn key PMS functions, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences throughout every shift.

Elevify advantages

Develop skills

  • Front desk expertise: manage a 4-star lobby seamlessly, even during busy rushes.
  • PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
  • Revenue-protecting choices: deal with upgrades, comps, and walk-ins without impacting ADR.
  • Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional demeanour: remain composed, reliable, and service-oriented under stress.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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