PDCA (Plan-Do-Check-Act) Course
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, analyse outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, analyse outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, data-based improvement cycles in support operations.
- Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
- KPI design: develop straightforward support metrics, dashboards, and benchmarked goals.
- Pilot execution: plan, start, and evaluate small tests prior to full implementation.
- Standardization skills: convert successes into SOPs, playbooks, and expandable workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course