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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, analyse outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, data-based improvement cycles in support operations.
  • Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI design: develop straightforward support metrics, dashboards, and benchmarked goals.
  • Pilot execution: plan, start, and evaluate small tests prior to full implementation.
  • Standardization skills: convert successes into SOPs, playbooks, and expandable workflows.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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