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Conflict Resolution Skills Course

Conflict Resolution Skills Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Conflict Resolution Skills Course provides practical tools to identify conflicts, create clear team agreements, and conduct effective one-on-one and group discussions. You will learn established methods such as interest-based negotiation, Crucial Conversations, Nonviolent Communication, and SBI, along with specific approaches for giving feedback, holding mediation-style meetings, ensuring accountability, and following up on performance to enhance teamwork and achieve lasting results.

Elevify advantages

Develop skills

  • Diagnose workplace conflict: quickly identify root causes and their impact on business.
  • Lead tough conversations: deliver clear, composed feedback that minimises defensiveness.
  • Facilitate mediation meetings: guide one-on-one or group sessions to reach quick agreements.
  • Design team agreements: outline roles, workflows, and KPIs to avoid conflicts.
  • Manage follow-through: monitor commitments, coach performance, and support ongoing change.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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