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Service Management Course

Service Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Service Management Course provides you with practical tools to create strong SLAs, improve support processes, and reduce ticket reopens and escalations. You will learn to set up effective triage systems, integrated communication channels, and knowledge repositories, while employing dashboards, KPIs, CSAT, and NPS to track performance. Additionally, you will develop 90-day action plans, handle risks, and coordinate teams via defined roles, training, and open communication.

Elevify advantages

Develop skills

  • Service process design: swiftly redesign workflows to minimise reopens and escalations.
  • SLA and dashboard mastery: establish SLAs and create clear, executive-friendly dashboards quickly.
  • Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them promptly.
  • Client communication: conduct precise SLA reviews, status updates, and incident briefings.
  • Team performance leadership: guide agents, lower turnover, and enhance service quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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