Process Management Course
The Process Management Course provides practical tools to map current workflows, set clear goals, and design efficient future processes. You will learn to choose meaningful KPIs, create dashboards, and measure performance accurately. Additionally, you gain skills in root cause analysis, change management, risk control, and implementation planning to achieve consistent, measurable improvements in operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Process Management Course provides practical tools to map current workflows, set clear goals, and design efficient future processes. You will learn to choose meaningful KPIs, create dashboards, and measure performance accurately. Additionally, you gain skills in root cause analysis, change management, risk control, and implementation planning to achieve consistent, measurable improvements in operations.
Elevify advantages
Develop skills
- Process mapping mastery: capture as-is workflows with BPMN and swimlanes fast.
- KPI design skills: define precise, actionable metrics, SLAs, and dashboards.
- Root cause analysis: apply 5 Whys, Fishbone, and Pareto to cut defects quickly.
- To-be process design: redesign flows, remove waste, and spot automation wins.
- Change implementation: plan pilots, training, governance, and risk-controlled rollouts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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