KPI-Based Analysis and Improvement Actions Course
This course equips professionals with essential skills to leverage KPIs for data-driven decision-making, focusing on analysis, root cause identification, and actionable improvements in key business areas like profitability, utilization, quality, and client satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The KPI-based Analysis and Improvement Actions Course teaches you how to design clear KPIs, build repeatable dashboards, and turn raw data into reliable performance insights. Learn to analyse profitability, utilisation, quality, and client satisfaction, run root cause analysis, benchmark results, and plan targeted improvement actions with practical workflows, templates, and monitoring routines you can apply immediately.
Elevify advantages
Develop skills
- KPI dashboard design: build repeatable, executive-ready KPI reports fast.
- Profitability analytics: compute margins, utilisation, and billing performance.
- Root cause diagnosis: trace KPI deviations to concrete operational issues.
- Client quality metrics: design CSAT, NPS, rework and retention measurements.
- KPI action planning: turn KPI insights into targeted, trackable improvement plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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