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Business Process Mapping Course

Business Process Mapping Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Business Process Mapping Course provides practical tools to map, analyse, and improve order-to-delivery workflows for e-commerce. Learn core process mapping techniques, AS-IS and TO-BE design, BPMN and flowcharts, KPI definition, and root cause analysis. Build clear handoffs, RACI matrices, and automation-ready diagrams that reduce errors, cut lead times, and support scalable, system-driven operations.

Elevify advantages

Develop skills

  • Map AS-IS processes: capture steps, roles, handoffs with clear swimlanes.
  • Apply BPMN and flowcharts: create clean, professional process diagrams fast.
  • Analyse root causes: use 5 Whys and fishbone to expose bottlenecks.
  • Design TO-BE workflows: reduce handoffs, automate tasks, and sync key systems.
  • Define KPIs and RACI: clarify ownership and measure order-to-delivery performance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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