Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk manners, and skilled client consultations. Learn to handle bookings, scheduling, conflict resolution, and professional communication, ensuring every client enjoys a seamless and professional hairdressing experience from the initial contact to the final styling.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills for handling client consultations, matching services to their needs, and discussing prices confidently. You will master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with reliable methods for booking appointments, managing complaints, no-shows, and cancellations to ensure your salon operates efficiently while making clients feel appreciated on every visit.
Elevify advantages
Develop skills
- Expert client consultations: quickly align hair goals with suitable services.
- Confident salon communication: ready scripts for phone calls, texts, and face-to-face interactions.
- Master smooth scheduling: optimise bookings, waitlists, and stylist schedules.
- Professional front desk etiquette: greet, rebook, and keep every client coming back.
- Calm conflict resolution: handle complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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