CX Design Course
This course equips participants with essential skills to design and optimize customer experiences for digital savings products, focusing on research, mapping, and validation techniques.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Customer Experience Design Course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona summaries, and journey mapping for onboarding, support, and engagement. Develop strong value propositions, define UX principles, design detailed flows and microcopy, and establish metrics to validate, optimise, and confidently deliver better experiences.
Elevify advantages
Develop skills
- Customer experience personas and needs: transform goals and pains into sharp, design-ready user profiles.
- Problem framing: write clear value propositions that align user needs with business impact.
- Metrics and validation: define KPIs and conduct quick tests to prove customer experience outcomes swiftly.
- Journey mapping: design end-to-end savings flows across the app, email, and support channels.
- Interaction flows: create clear paths and microcopy for setting up and managing goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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