CX Design Course
This course equips participants with essential skills to design and optimize customer experiences for digital savings products, focusing on research, mapping, and validation techniques.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Customer Experience Design Course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona summaries, and journey mapping for onboarding, support, and engagement. Develop strong value propositions, define UX principles, design detailed flows and microcopy, and establish metrics to validate, optimise, and confidently deliver better experiences.
Elevify advantages
Develop skills
- Customer experience personas and needs: transform goals and pains into sharp, design-ready user profiles.
- Problem framing: write clear value propositions that align user needs with business impact.
- Metrics and validation: define KPIs and conduct quick tests to prove customer experience outcomes swiftly.
- Journey mapping: design end-to-end savings flows across the app, email, and support channels.
- Interaction flows: create clear paths and microcopy for setting up and managing goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course