CSAT Course
This course equips you with essential skills to measure, analyze, and improve customer satisfaction in B2C SaaS products through data-driven research and strategic implementation.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to spot drops in customer satisfaction, map out customer journeys, and turn research findings into clear, testable ideas. You will learn practical ways to conduct interviews, surveys, analytics, and usability testing, then link those insights to prioritising tasks, planning rollouts, and monitoring results. Build repeatable processes, ethical approaches, and metrics that steadily boost customer satisfaction in B2C SaaS products.
Elevify advantages
Develop skills
- Set up CSAT analytics: track events, group users, and monitor key scores quickly.
- Conduct customer research for CSAT: carry out interviews, surveys, and usability tests that count.
- Diagnose drops in CSAT: map journeys, identify root causes, and assess impact fast.
- Design with CSAT in mind: deliver UX enhancements, check with A/B tests, and refine.
- Strategy for CSAT rollout: rank fixes, schedule releases, and track after launch.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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