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Customer Relationship Management Training

Customer Relationship Management Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Customer Relationship Management Training provides a clear, practical system to understand ecommerce customer lifecycles, build smart segments, and design automated flows for acquisition, onboarding, retention, and win-back. Learn to use data foundations, channel strategy, personalisation, and rigorous testing to improve engagement, increase revenue per customer, and scale high-performing CRM programmes fast.

Elevify advantages

Develop skills

  • Lifecycle CRM strategy: map customer journeys and align messages for each stage.
  • Segmentation mastery: build RFM and predictive segments to boost revenue quickly.
  • Automation flows: design welcome, post-purchase, and win-back journeys that convert.
  • CRM analytics: track KPIs, run A/B tests, and optimise campaigns confidently.
  • Data-driven CRM setup: structure customer data and channels for scalable growth.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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