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Customer Relationship Management Training

Customer Relationship Management Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Customer Relationship Management Training provides a clear, practical system to understand ecommerce customer lifecycles, build smart segments, and design automated flows for acquisition, onboarding, retention, and win-back. Learn to use data foundations, channel strategy, personalisation, and rigorous testing to improve engagement, increase revenue per customer, and scale high-performing CRM programmes fast.

Elevify advantages

Develop skills

  • Lifecycle CRM strategy: map customer journeys and align messages for each stage.
  • Segmentation mastery: build RFM and predictive segments to boost revenue quickly.
  • Automation flows: design welcome, post-purchase, and win-back journeys that convert.
  • CRM analytics: track KPIs, run A/B tests, and optimise campaigns confidently.
  • Data-driven CRM setup: structure customer data and channels for scalable growth.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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