Log in
Choose your language

CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This CRM Training teaches you to convert customer data into targeted retention strategies that boost repeat purchases and lifetime value. You will define CRM goals and KPIs, create smart customer segments, design welcome, post-purchase, win-back, and loyalty journeys via email, SMS, push, and on-site channels, comply with privacy regulations, and follow a 90-day roadmap to launch, test, and optimise successful campaigns.

Elevify advantages

Develop skills

  • Retention journey design: build high-converting welcome, post-purchase, win-back flows.
  • CRM segmentation mastery: create RFM, lifecycle, and engagement-based customer groups.
  • KPI-driven CRM planning: set and track retention, LTV, and campaign revenue goals fast.
  • Multi-channel CRM execution: optimise email, SMS, push, and on-site messages for ROI.
  • 90-day CRM rollout: launch core journeys, testing, and reporting with a clear roadmap.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course