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Client Satisfaction Training

Client Satisfaction Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with hands-on skills to assess and boost client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, create solid measurement strategies, maintain data integrity, and develop straightforward dashboards for stakeholders. Additionally, you will gain expertise in conducting experiments, establishing governance, and pursuing ongoing improvements to make every client interaction smoother, quicker, and more fulfilling.

Elevify advantages

Develop skills

  • Design effective client satisfaction dashboards featuring clear CSAT, NPS, and trend displays.
  • Establish trustworthy feedback data with quality assurance checks, single sources of truth, and set standards.
  • Map the marketing client journey to identify key moments for maximum satisfaction impact.
  • Develop quick, unbiased surveys and in-product feedback mechanisms for marketers.
  • Conduct efficient A/B tests to enhance messaging, onboarding processes, and overall client happiness.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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