CRM & Customer Experience Course
Gain mastery in CRM and customer experience for online business marketing. Connect your shop data, create automated customer journeys, personalise every interaction, and measure performance indicators that increase customer loyalty, repeat sales, and long-term customer value. This course equips you with practical tools to build effective strategies that drive business growth and profitability in a competitive market.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, smart customer groups, and profitable automated customer paths. You will learn to create welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment recoveries, use advanced personalisation techniques, manage clean data and system connections, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure every effort is trackable, improved, and focused on generating revenue.
Elevify advantages
Develop skills
- Build online shop CRM paths: quickly set up win-back, VIP, and after-sale flows.
- Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
- Set up CRM technology systems: link your shop, tidy data, and enable tracking swiftly.
- Personalise customer experience widely: use dynamic content, product suggestions, and optimal timing.
- Track CRM returns: monitor lifetime value, retention, average orders, and growth with simple dashboards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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