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CRM & Customer Experience Course

CRM & Customer Experience Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, smart customer groups, and profitable automated customer paths. You will learn to create welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment recoveries, use advanced personalisation techniques, manage clean data and system connections, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure every effort is trackable, improved, and focused on generating revenue.

Elevify advantages

Develop skills

  • Build online shop CRM paths: quickly set up win-back, VIP, and after-sale flows.
  • Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
  • Set up CRM technology systems: link your shop, tidy data, and enable tracking swiftly.
  • Personalise customer experience widely: use dynamic content, product suggestions, and optimal timing.
  • Track CRM returns: monitor lifetime value, retention, average orders, and growth with simple dashboards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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