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CRM & Customer Experience Course

CRM & Customer Experience Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, smart customer groups, and profitable automated customer paths. You will learn to create welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment recoveries, use advanced personalisation techniques, manage clean data and system connections, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure every effort is trackable, improved, and focused on generating revenue.

Elevify advantages

Develop skills

  • Build online shop CRM paths: quickly set up win-back, VIP, and after-sale flows.
  • Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
  • Set up CRM technology systems: link your shop, tidy data, and enable tracking swiftly.
  • Personalise customer experience widely: use dynamic content, product suggestions, and optimal timing.
  • Track CRM returns: monitor lifetime value, retention, average orders, and growth with simple dashboards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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