Communication and Empathy Skills Course
This course equips you with essential communication and empathy skills for customer service, focusing on effective email and chat interactions to build trust and resolve issues efficiently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This short, practical course builds strong empathy skills for email and chat, helping you handle questions, complaints, and delays with clarity and respect. Learn active listening, calm language, and structured replies, plus how to set expectations, offer fair solutions, and de-escalate tense situations. Through real-world templates, role-plays, and feedback, you quickly gain confidence and deliver consistently clear, caring responses.
Elevify advantages
Develop skills
- Empathetic messaging: write calm, human replies in high-stress situations.
- Clear customer emails: structure replies, set expectations, and confirm next steps.
- De-escalation tactics: turn angry complaints into cooperative problem-solving.
- Smart questioning: ask concise, respectful questions to clarify customer issues fast.
- Practical follow-ups: use templates for delays, compensation, and alternative offers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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