Passenger Service Agent Course
4/5
Master check-in, baggage, overbooking, PRM assistance, and gate operations with this Passenger Service Agent Course. Build confidence handling tight turnarounds, complex cases, and passenger conflicts in today’s fast-paced aviation environment.

4.0 in the evaluation
from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Passenger Service Agent Course gives you practical tools to manage check-in, gate procedures, baggage rules, and overbooking with confidence. Learn to handle PRM support, families, and unaccompanied minors while balancing safety, punctuality, and service. Gain ready-to-use scripts, system workflows, and regulatory awareness in a short, focused program designed for real-world front-line performance.
Elevify advantages
Develop skills
- International check-in mastery: fast, accurate, regulation-compliant processing.
- Overbooking handling: calm denied-boarding decisions, scripts, and solutions.
- Baggage expertise: rules, tagging, and irregularity handling with minimal delay.
- PRM and family care: safe, dignified assistance under strict time pressure.
- Gate operations control: reseating, aircraft changes, and on-time boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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Course in PDF